System Availability and Support
Our infrastructure runs continuously to keep your financial data synchronized across all platforms. We know how much you depend on real-time accuracy—especially when reconciling accounts or preparing reports on tight deadlines.
This page gives you a transparent view of our current system status, recent incidents, and how we respond when issues arise. Because in finance, downtime isn't just an inconvenience—it can affect business decisions.
Current System Status
We monitor all integration endpoints, database connections, and API response times around the clock. Here's what's running right now and what each component does for your daily operations.
Core API Services
Handles all data requests between your accounting software and banking systems. Average response time is currently 187ms, which means your transactions sync almost instantly.
Checked 3 minutes ago
Bank Connection Gateway
Maintains secure connections to partner financial institutions across South Korea. All 47 supported banks are currently accessible with standard authentication flows working normally.
Checked 3 minutes ago
Data Sync Engine
Processes transaction updates and account balance changes. Current queue depth is 23 items with an average processing time of 4.2 seconds per batch.
Checked 3 minutes ago
Reconciliation Tools
Automated matching and exception handling for imported transactions. All matching rules and custom filters are executing as expected across 1,247 active client accounts.
Checked 3 minutes ago
Report Generation
On-demand and scheduled financial reports. Export functionality for Excel, PDF, and CSV formats is working across all report types including custom templates.
Checked 3 minutes ago
Security Infrastructure
Authentication services, encryption protocols, and access monitoring. All security certificates are valid and multi-factor authentication is functioning properly.
Checked 3 minutes ago
How We Monitor Everything
We don't just wait for something to break. Our monitoring system checks every component every 60 seconds—connection health, response speeds, error rates, and data consistency.
When a metric falls outside normal ranges, our team receives an alert before most clients even notice. That's happened twice in the past year, and both times we had a fix deployed within 90 minutes.
- Automated health checks every minute for all critical services
- Real-time error tracking across all integration points
- Performance baselines that flag unusual patterns
- Redundant systems that activate automatically during failures
- Geographic distribution to handle regional network issues
We also run simulated failure tests quarterly—intentionally breaking things in our staging environment to verify our recovery procedures work. It's not exciting, but it means we're ready when something unexpected happens.
Our Incident Response Process
When something goes wrong, we follow a structured response protocol. Here's what happens from the moment we detect an issue to full resolution and follow-up.
Detection and Alert
Monitoring systems identify the issue and send alerts to our on-call engineer. This happens automatically—no waiting for someone to notice manually.
Usually within 2 minutes of issue start
Initial Assessment
The responding engineer reviews logs, identifies affected services, and determines severity. If it impacts client operations, we update this status page and send direct notifications.
Within 15 minutes of detection
Resolution and Testing
We implement fixes and verify everything works properly before declaring the incident resolved. Sometimes this means rolling back a recent deployment, other times it's infrastructure adjustments.
Varies by complexity, typically 1-3 hours
Post-Incident Review
Within 48 hours, we document what happened, why it happened, and what we're changing to prevent recurrence. These reviews are shared with affected clients upon request.
Complete within 2 business days
Need Support Right Now?
If you're experiencing sync issues, missing transactions, or anything else that's blocking your work, reach out directly. Our support team can usually diagnose common problems in just a few minutes.
For urgent issues outside business hours, use the emergency contact number below. We maintain 24/7 coverage for critical system problems that affect multiple clients or prevent essential financial operations.
- Email: support@logiconcog.com
- Phone: +82 53 424 8383
- Address: 555-2 Ojeong-dong, Ojeong-gu, Bucheon-si, Gyeonggi-do
- Hours: Mon-Fri 9:00-18:00 KST (Emergency support 24/7)
